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Meetrip Guides FAQ

General Introduction

Meetrip is a global network of certified tour guides and verified tour operators. Our aim is to bring together all sorts of tourism experiences in all sorts of places – so that no matter where someone is from and where they’re travelling​ to, they can go to Meetrip.com and find the exact type of experience they’re looking for. Meetrip is available as both a website and a mobile application.
If you are a certified/licensed tour guide in your area, all you have to do is click the “Become a Guide” button, sign up, and fill out your profile. Meetrip is not an employer of guides – rather, it’s a way for you to be your own boss, manage your own tours, and offer experiences to travelers. Meetrip acts as an intermediate between you and the traveler, to ensure both parties feel safe and confident when planning a visit.
Meetrip is a free-to-use platform, but the company receives a 20% without taxes commission off of the prices that you as a guide set on the site. Meetrip requires this 20% commission to continue to offer excellent customer service and to ensure that everything is running smoothly for the site.

We only accept certified/professional guides and ask for proof of qualification when registering.

We offer a level of flexibility that few websites offer:

  • Easy online payment: we handle the whole payment process by escrow account, which provides the guide with more security in the case of a cancellation.
  • Automatic billing: no need to waste time with paperwork. Meetrip.com takes care of everything. Invoices are generated automatically for each payment.
  • Availability planning: guides adapt their availability based on their schedule and can only be contacted about the days they have indicated as free.
  • Direct, secure contact with clients: clients are able to write to you directly with questions and specifics via our internal messaging system, which is moderated to ensure a safe and professional experience.
  • Guides have the opportunity to write their profile in several languages and to add photos.
  • Guides are able to set their own rates.
  • Signing up and participating is free, easy and without conditions.
  • A certified tour guide is a person who has received professional training/education from a tourism institution or guiding association ​and is recognized by said institution or association as being able to provide accurate and informative tours to visitors. Meetrip does not provide tour guide certification; rather, we use local or national guiding certifications to assure that a guide is knowledgeable in the area where they guide. Should you have multiple certifications, we ask for the most relevant one to the area where you’ll be providing tours.
    During the sign-up process, you will be asked to upload a photocopy of your current valid certification. We will then review and verify documentation received, and contact you if we require additional information. Your profile will not be visible to clients until your certification has been validated – this is to ensure that our clients only book with certified guides, and helps uphold the dignity of the profession.
    Not only do we help guides attract individual clients from all over the world, with Meetrip.com, guides also make themselves more visible to companies (e.g. destination management companies), organizations (e.g. guiding associations) and industry professionals (e.g. travel agencies).
    How much you receive for payment is determined entirely by you. When creating your profile, you can set the prices of all of your tours – it’s up to you to decide how much you’d like to charge a client!

    My Account

    To create an account, click “Become a Guide” at the top of the page. From here you will fill out information necessary to create an account. Once you submit this information, you will receive an automated email from us to the email address that you used to sign up to confirm your account creation. Be aware that it may accidentally go to your spam folder. This email address will be used to sign in to the site.
    These details all help with making sure a client is able to find you and that you’re the best fit for the client. For example, some travelers may prefer a guide of a certain age. Meetrip uses geolocation to show travelers what guides are closest to them, which can be a factor in choosing the right guide. It will never display your exact address to the client.
    Once your account has been created, simply click on “Profile” at the top of any page to go to your profile settings. Here you will be able to supply pertinent information that clients should know, such as your guiding specialties, languages you can guide in, a short bio about you, and a photo of yourself. Remember that as per Meetrip’s terms of use, you are not allowed to provide personal information in this profile description, including: your full name, links to external websites, email addresses, or phone numbers.
    A Guided Tour is a pre-determined visit that you have created that can be offered to a client who is not looking for specific tailor-made services. If you know a two-hour walking tour of a historic neighborhood, that’s a guided tour! If you have a set tour route in a museum where you show the most famous works, that’s a guided tour! Your guided tours should be similar for every person/group that books them, and the description of the guided tour will let them know what to expect.
    If you set an hourly rate, that means that a client can contact you and ask you to show them around – for an hour, for three hours, for a whole day – and you can completely customize the experience. Drive or walk around town, stopping where you or they want to stop, and see things! It lasts as long as you and the client would like, and you and the client are able to discuss details beforehand to plan the time out should you wish.
    This is entirely up to you. If you prefer to just make yourself available by the hour, this is fine, but if you do not have either Guided Tours or an hourly rate, you won’t be able to be directly booked.
    Again, up to you. The 20% Meetrip commission will be deducted from the price you set. Meetrip does not reimburse expenses such as having to buy entry tickets for yourself or your clients. This is something you’ll have to calculate into your price when setting it, or to let the client know that they’ll need to purchase the ticket separately.

    Reservations

    Meetrip includes a calendar feature where you can list your availability for interested clients. Use this feature to offer specific tours on certain days or to show that you are fully or partially available depending on the day of the week.
    When a client comes to your profile and books one of your tours, you will be notified by a text message alert and/or an email, depending on your account preferences and location. Based on your availability that you set, the client will have selected a specific date and time, and if they have hired you for tailor-made services, they will also specify the meeting point. Simply show up at the appropriate time and place, and you will meet your client for the tour. Take advantage of Meetrip’s internal messaging service to fine-tune details with the client if anything needs to be clarified. Remember that as per Meetrip’s Terms of Use, you are not allowed to provide personal information via this messaging service, including your full name, links to external websites, email addresses, or phone numbers.
    Meetrip’s cancellation policy is built to protect the interests of both the client and the guide. A client can cancel up to one week before a scheduled tour and be refunded 100% of the service price, minus a 5% charge deducted for Meetrip’s expenses. As a guide, you will receive no money if a client cancels before a week in advance. If a client cancels between a week and two days before the scheduled tour, there is a 25% cancellation charge, and the client is reimbursed the remaining 75%. In these two previous cases, as a guide, you have a right to request that the client reimburse you for your expenses regarding booking (e.g. museum tickets). From two days or less before the scheduled tour, a client is no longer able to cancel their booking and will have to pay 100% of the service price. You will be paid as if the visit had taken place.
    Up to three days before the tour, you can modify or cancel a tour at your convenience. You are also able to propose an alternative guide to conduct the tour in their place; the replacement must have a similar profile and certification, and be able to speak the language the client requested the tour in. Meetrip studies the profile of the proposed alternate guide, and if we deem the replacement suitable, we will put forward the proposition to the client directly. However, if the proposed alternative guide is not considered an appropriate replacement, Meetrip will propose another guide from the platform to the client. The client can then either accept the new guide, or request a full refund (100% of the service price, minus Meetrip’s 5% commission). From three days before or less, a sanctioning system is put in place according to the nature of the cancellation. In the section entitled “Comments” on the guide’s profile, flags will appear instead of the compass rankings to indicate the infraction incurred:
    • Yellow Flag: The client complains that the guide was late (<20mins). The guide cancels, having given Meetrip with less than 72 hours prior warning, and may or may not have offered a replacement. 2 cases in point: the client accepts the replacement guide (proposed either by the guide making the cancellation, or Meetrip). The client no longer wishes to go through with service and requests a full refund, to which they are fully entitled. In this instance, Meetrip.com will reimburse the client 100% of the service price and deduct an additional 5% from the next payment made to this guide (i.e. in addition to the usual 20%).
    • Orange Flag: The guide organizes a replacement without prior warning to Meetrip. The client accepts. The client complains, due to the nasty surprise of meeting a different guide to that they had booked. In this case, the client is eligible for a 15-20% reduction on the price of their next booking. The cost of this is deducted by Meetrip from the next payment of this guide. The client complains that the guide was late by more than 20 minutes. Inappropriate use of medical certificates or any other form of evidence by the guide, in the case of an emergency for example.
    • Red Flag: Unjustified absence. The guide has neither carried out the service booked, nor notified the client or Meetrip of a cancellation. Meetrip will in this case reimburse the client 100% of the service price and deduct the 5% commission charge from the next payment made to this guide (in addition to the usual 20%).
    You can send a withdrawal request to Meetrip, providing an explanation for the infraction incurred. When a guide has been prevented from providing a service for personal reasons, they must include official documentary evidence with their request. Therefore, each case is assessed on an individual basis. See below a non-exhaustive list of possible scenarios:
    • Illness (medical certificate required)
    • Extreme weather conditions
    • Strikes (this depends the degree to which this would affect the guide’s availability and ability to get to the meeting point with the client)

    After the Tour

    On Meetrip, you can receive payment via direct deposit into a bank account, or through a PayPal account.
    As you have fixed both the start and end time with the client beforehand, the payment will automatically be sent to you once the end time of the visit has passed. While payment from PayPal is instant with no fees; a traditional bank wire may take up to seven business days after the date of the tour, and depending on your country and bank, there may be additional wire transfer fees involved.
    We require the IBAN (International Bank Account Number) and BIC (Bank Identifier Code, also sometimes called the SWIFT Code). Speak with your bank to obtain these numbers.
    Yes; your account contains a history of all of the visits that you have completed with Meetrip, and an invoice is available to you for each. Two invoices will be made available for your records:
    • One invoice between yourself and Meetrip – this invoice documents the 20% commission received by Meetrip for our administrative fees.

    You still haven't answered my question.

    We’re sorry to hear that! We'd love to answer any other questions you may have; feel free to write to us at contact@meetrip.com and we'll respond as quickly as possible.

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    Meetrip Client FAQ

    General Introduction

    Meetrip is a global network of certified tour guides and verified tour operators. Its aim is to bring together all sorts of tourism experiences from across the world – so that no matter where someone is from and where they’re traveling to, they can go to Meetrip.com and find the exact type of experience they’re looking for. Meetrip is available as both a website and a mobile application.

    We only accept certified/professional guides and ask for proof of qualification when a guide registers.

    We offer a level of flexibility that few websites offer:

    • Easy online payment: we handle the whole payment process by escrow account, which provides you with more security in the case of a cancellation.
    • Availability planning: you’re able to see the availability of a guide and select a date that conveniences you.
    To create an account to hire guides, go to “Sign In” at the top of the page and then click "Sign Up." You can sign up using your email address, your Facebook account, or your Google+ account.

    Begin by searching for your intended destination. You will see the certified guides in this area; whether it be a city or region, based on your search. Browse among the guides and visits, and select the one you wish to go on. After selecting the visit, you will be able to see the guide’s availability and when they offer this visit. Choose the date you wish from the guide’s availability.

    If you want to hire a guide for tailormade services, click “Book This Guide” under “Tailormade Tours.” Specify your desired visit date, time, and duration from here. Once the guide is booked, you can contact the guide to let them know what exactly you wish to do and see during your tour.

    Reservations

    Meetrip.com has an internal messaging service that permits you to directly write to a guide that you are interested in booking. Through this messaging service you can discuss specific details of a tour; modifications or changes you’d like to request; and precise information on availability.Remember that as per Meetrip’s Terms of Use, you are not allowed to provide or request personal information via this messaging service, including: your full name; links to external websites; email addresses; or phone numbers.
    You are paying for the guide’s certified knowledge and time. The guide may specify in one of their visits, or via the internal messaging system, what exactly is and included in their price. This may include entry tickets to monuments, transportation, and/or food. Please be aware that it is the guide’s choice as to what is included in their price, and be aware that you have a right to know what is and is not included in this beforehand.
    You may pay via credit card or a PayPal account. Your payment is handled securely and you are asked to verify your details before any reservation is confirmed, to protect your account. The payment will be taken from your account in full once the booking has been made. However, the guide will not receive the payment until the tour has ended.
    Meetrip’s cancellation policy is built to protect the interests of both the client and the guide. As a client, you can cancel up to one week before a scheduled tour and be refunded 100% of the service price, minus a 5% charge deducted for Meetrip’s expenses. The guide will receive no money if you cancel earlier than one week in advance. If you cancel between one week and two days before the scheduled tour, there is a 25% cancellation charge, and you will be reimbursed the remaining 75%. In these two previous cases, the guide has a right to request that you reimburse them for expenses regarding booking (e.g. museum tickets). From two days or less before the scheduled tour, you are no longer able to cancel your booking and will have to pay 100% of the service price. The guide will be paid as if the tour had taken place.
    Up to three days before the tour, a guide can modify or cancel a tour at their discretion. They will be asked to propose an alternative guide to conduct the tour in their place; the replacement must have a similar profile and certification, and be able to speak the language that you requested the tour in. Meetrip studies the profile of the proposed alternate guide, and if we deem the replacement suitable, we will put forward the proposition directly to you. However, if the proposed alternative guide is not considered an appropriate replacement, Meetrip will propose another guide from the platform to you. You can then either accept the new guide, or request a full refund (100% of the service price, minus Meetrip’s 5% commission). If the tour is canceled less than three days before, a sanctioning system is put in place according to the nature of the cancellation. In the section entitled “Comments” on the guide’s profile, flags will appear instead of the compass rankings to indicate the infraction incurred:
    • Yellow Flag: The client complains that the guide was late (<20mins). The guide cancels, having given Meetrip with less than 72 hours prior warning, and may or may not have offered a replacement. 2 cases in point: the client accepts the replacement guide (proposed either by the guide making the cancellation, or Meetrip). The client no longer wishes to go through with service and requests a full refund, to which they are fully entitled. In this instance, Meetrip.com will reimburse the client 100% of the service price and deduct an additional 5% from the next payment made to this guide (i.e. in addition to the usual 20%).
    • Orange Flag: The guide organizes a replacement without prior warning to Meetrip. The client accepts. The client complains, due to the nasty surprise of meeting a different guide to that they had booked. In this case, the client is eligible for a 15-20% reduction on the price of their next booking. The cost of this is deducted by Meetrip from the next payment of this guide. The client complains that the guide was late by more than 20 minutes. Inappropriate use of medical certificates or any other form of evidence by the guide, in the case of an emergency for example.
    • Red Flag: Unjustified absence. The guide has neither carried out the service booked, nor notified the client or Meetrip of a cancellation. Meetrip will in this case reimburse the client 100% of the service price and deduct the 5% commission charge from the next payment made to this guide (in addition to the usual 20%).
    We understand that there may be cases where you want to continue with a guide, even after the original end time of the visit has passed. It is the guide’s discretion if they wish to extend the visit. If they do not want to, they have no obligation to stay past the time of the original booking. If the guide agrees to stay, but requires an additional payment, this is out of Meetrip’s control. We cannot assure the safety of such a transaction, nor can we properly document this extension for your records.

    You still haven't answered my question.

    We’re sorry to hear that! We'd love to answer any other questions you may have; feel free to write to us at contact@meetrip.com and we'll respond as quickly as possible.

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    Our guarantees

    Meetrip only selects certified professional guides to guarantee high quality visits.

    On our platform you will find more than 10,000 guides in more than 230 countries!

    On their profile, the guides propose visits that correspond to their passions.

    Visit secret places, gourmet strolls, must-see museums and several days tours through nature. Your visit is among a very wide range of themes.

    You can reserve guided tours proposed by guides with varying themes, or tailor-made guided tours. You choose the duration, what you want to see and visit, and the meeting point.
    If you have any questions, before or after your reservation, you are able to communicate with the guide via our instant messaging system. Go to the guide's profile and click "Request information from the guide."

    Our payment system is secure..

    We have implemented specific systems in order to avoid fraud.

    Our travel advisors located in our office in Paris are at your service from Monday to Friday from 9:30am to 6:30pm in more than 5 languages (English, French, German, Spanish, Mandarin Chinese).

    If you email us, we will respond in under 48 hours.

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