Terms and Conditions
The company MEETRIP SAS, a simplified joint-stock company with a capital of 20, 000 Euros, registered on the Register of Commerce of Paris under number 800 709 594, and whose head office is located at 78 avenue des champs élysées, 75008 Paris (hereinafter “MEETRIP”) operates the website accessible from the address www.meetrip.com and from the MEETRIP mobile application, from which it offers services in accordance with the following conditions (hereinafter “Terms and Conditions”). The Terms and Conditions are applicable to all relations between MEETRIP and a Professional Tourist Guide or Tour Provider, as defined hereinafter. MEETRIP seeks to promote connections with Users (natural or legal persons) with Professional Tourist Guides and Tour Providers (natural or legal persons), with a view to providing clients with exceptional tourist experiences. MEETRIP proposes its Intermediary Services in the form of an online platform that establishes contact between Users and Professional Tourist Guides and Tour Providers; MEETRIP can by no means be defined as a travel agent.
ARTICLE 1 - GLOSSARY
Words beginning with a capital letter will be attributed the meanings so defined in the present Article, whether singular or plural:
1.1 “Terms and Conditions or Ts&Cs”: states the present terms and conditions regarding the partnership between MEETRIP and Professional Tourist Guides or Tour Providers offering their client services to natural or legal persons;
1.2 “Professional Tourist Guide”: refers to all professionals who meet the necessary requirements to work as a professional guide, as well as the conditions of article 4 of the present terms and conditions, and have created a Professional Tourist Guide Account exclusively on the MEETRIP Website (not on the Mobile Application);
1.3 “Tour Provider”: refers to all natural or legal persons offering client services but who do not meet the criteria of Professional Tourist Guide and who have created a Tour Provider Account exclusively on the MEETRIP Website (not on the Mobile Application);
1.4 “Booking”: a purchased order of client service(s) offered by a Professional Tourist Guide or Tour Provider placed by a User through the MEETRIP Website in advance or on location using the Mobile Application, in accordance with the conditions defined in Article 6;
1.5 “Client Account”: refers to an individual account attributed to a User, in order to create a profile on the MEETRIP Website and access Intermediary Services, as well as Professional Tourist Guides and Tour Providers;
1.6 “Professional Tourist Guide Account”: refers to an account attributed to a Professional Tourist Guide following their registration on the webpage “Become a Professional Tourist Guide”, which enables them to create their Professional Tourist Guide Profile and Tour Pages, which in turn allow them to offer Client Services through Meetrip;
1.7 “Tour Provider Account”: refers to an account attributed to a Tour Provider following their registration on the page “Business Propositions”, which enables them to create Guided Tour Pages, which in turn allow them to offer Client Services through Meetrip;
1.8 “Content”: refers to all content published by a User, Guided Tour Provider or Professional Tourist Guide on the MEETRIP Website or Mobile Application;
1.9 “Client Services”: refers to all client services carried out by a Professional Tourist Guide or Tour Provider and booked by Users on the MEETRIP Website or Mobile Application;
1.10 “Professional Tourist Guide Profile”: refers to the MEETRIP profile of a Professional Tourist Guide and the Client Services they offer;
1.11 “Guided Tour Page”: refers to a MEETRIP webpage published by a Professional Tourist Guide or Tour Provider describing the Client Services that will be offered as part of their respective guided tour;
1.12 “Intermediary Services”: refers to the intermediary services offered by MEETRIP as so defined in Article 3 “Description of Intermediary Services”;
1.13 “The MEETRIP Website” or “Mobile Application”: refers to the website accessible from the address “www.meetrip.com” or from the MEETRIP Mobile Application for smartphones, operated by MEETRIP;
1.14 “User”: refers to all natural or legal persons who consult and/or use MEETRIP’s Intermediary Services on the MEETRIP Website or on the Mobile Application as a tourist wishing to book the Client Services of a Professional Tourist Guide or Tour Provider;
1.15 “Territory”: refers to France or any other countries in connection with MEETRIP’s establishment abroad;
1.16 “MEETRIP”: refers to the company that executes MEETRIP’s Intermediary Services of connecting Users with Professional Tourist Guides and Tour Providers, both on the MEETRIP Website and the Mobile Application for smartphones.
ARTICLE 2 - PURPOSE OF TERMS AND CONDITIONS
2.1 These Ts&Cs intend to specify the formalities of registration to Intermediary Services for Users, use of Intermediary Services by Users on Meetrip.com and the Mobile Application, placement of Bookings and fulfilment of Intermediary Services.
2.2 The clauses of these Ts&Cs are without prejudice to applicable law and regulations, especially those concerning the guided tour of Professional Tourist Guides and the mandatory public policy provisions of a given country.
2.3 Users accept to conform to clauses of the present Ts&Cs, accessible via the “Sign Up” Form available on the MEETRIP Website. They expressly acknowledge having carefully read these Ts&Cs and accept them without reserve as soon as they click “I accept the Terms and Conditions”, as shown on the “Sign Up” Form.
By clicking on “I accept the Terms and Conditions”, they acknowledge professional and legal ability to conclude such an agreement or to have at their disposal the authorisation of the entitled person. Intermediary Services are offered in Metropolitan France, in the French language, and also worldwide in numerous other languages.
2.4 The Ts&Cs to be applied to Users are those in effect on the MEETRIP Website or on the Mobile Application at the time they submit the “Sign Up” Form, and at any later time when they use Intermediary Services. Users are informed that these Ts&Cs may be subject to future modifications at MEETRIP’s discretion.
ARTICLE 3 - DESCRIPTION OF INTERMEDIARY SERVICES
3.1 Through the MEETRIP Website and Mobile Application, MEETRIP has created an online resource that firstly serves Professional Tourist Guides offering Client Services in professional guiding and Tour Providers offering Client Services in guided tours of all kinds, and secondly Users booking Client Services in the fields of tourism, culture and leisure offered by Professional Tourist Guides or Tour Providers, enabling Users holding a Client Account to book in line with the conditions presently defined.
3.2 The Intermediary Services offered by MEETRIP can be defined as facilitating the following concerning Users:
- • Receipt of the MEETRIP newsletter.
- • Searches for Client Services in a specific geographical zone, according to a set of rates in euros (including tax). The User chooses, in real time, when they wish to use the Client Services, the type of Client Service that they search (e.g. by price/theme) and the desired location of the Client Service;
- • Online payment for Bookings using a secure payment platform;
- • Reviews via their Client Account of the Client Services that they have completed, which will appear on the respective Professional Tourist Guide Profile or Guided Tour Page;
- • The email receipt of booking summaries and necessary information on Intermediary Services to enable the User to benefit from these Intermediary Services, as the case may be;
- • Communication with Professional Tourist Guides or Guided Tour Providers on the Website (except by phone or email; these details cannot be given to the User without MEETRIP’s prior consent);
ARTICLE 4 - ACCESS TO SERVICES
4.1 “Sign Up” Form
Users are able to access Intermediary Services for free by logging in on the MEETRIP Website or on the Mobile Application (exclusive of internet connection costs, which are their responsibility), in order to follow the procedure detailed hereinafter:
Firstly, the User is directed to a page entitled “My Details” on which they can fill in and update their surname, name, email address, phone number, address and password at any time.
Secondly, the User can add to the page entitled “My Credit Cards” all of the necessary information to add a credit card for their online payments on Meetrip.com or on the Mobile Application. They can add several cards and select one of these as a main card.
The Client Account offers the User the opportunity to monitor their Bookings on the page entitled “My Bookings” and to leave comments on Client Services they have experienced on the pages “Guide Reviews” and “Guided Tour Reviews”. MEETRIP reserves the right to moderate any comments that appear either abusive or unjustified. Such comments will then be removed.
The “Sign Up” Form gives them the opportunity to link their future Professional Tourist Guide Account to their Facebook user account. By accepting to link their future Client Account to their Facebook user account, Users acknowledge that Content posted on the MEETRIP Website or on the Mobile Application from their Client Account may also be posted on the Facebook website without their express action.
MEETRIP is not responsible for the communication of incorrect data by Users, who remain fully responsible for any data given to MEETRIP.
4.2 Updating the Client Account
Once they have signed up, Users can fill in all of the necessary information to use their back-office. They manage their personal information, make Bookings, monitor their Bookings and review Client Services they have experienced.
MEETRIP reserves the discretionary right to delete without reserve or justification any Client Account contravening these Ts&Cs or any applicable contractual/legal obligations to the latter as part of their guided tour, as well as any other obligation to which MEETRIP is subject.
4.3 Special Precautions
Users are responsible for respecting all conditions of use concerning social networking websites connected with the MEETRIP Website, including but not limited to the websites Facebook and Twitter.
ARTICLE 5 - PROFESSIONAL GUIDED TOUR REGULATIONS
The Professional Tourist Guide recognises that the Professional Guided Tour is a regulated guided tour whose execution is governed by the laws and regulations in force.
With respect to the regulations applicable to this guided tour, MEETRIP facilitates the creation of a Professional Tourist Guide Account, following the provision of proof of qualification as authorisation to carry out this guided tour. MEETRIP is not responsible for erroneous data provided by the Professional Tourist Guide, who remains wholly responsible for the details they communicate to MEETRIP. MEETRIP simply confirms that proof of qualification has been received by MEETRIP. However, MEETRIP reserves the right to refuse, at its discretion, to create a Professional Tourist Guide Account for an individual who does not meet the aforementioned conditions or any other regulatory requirements regarding the Guide’s tour.
ARTICLE 6 - BOOKINGS, PRICES AND PAYMENT METHODS
6.1 Instant Booking through the Mobile Application
Intermediary Services allow Users to book the Client Services offered by a Professional Tourist Guide by the means so defined in the User Ts&Cs.
When a Professional Tourist Guide has been contacted via the mobile application, they have 5 minutes to reply to the notification they receive; if they don’t, the transaction is cancelled.
If the Professional Tourist Guide accepts, they go to the meeting place and must respect the time calculated by the application, to ensure that they arrive before the User starts to be charged.
Once the tour has finished, the User receives an email with a summary of their booking and is invited to provide a review of the Professional Tourist Guide through their back-office.
6.2 Booking on the MEETRIP Website or on the Mobile Application
Intermediary Services allow Users to book the Client Services of a Professional Tourist Guide or Tour Provider by the means so defined in the User Ts&Cs.
The User receives a booking summary by email and goes to the predetermined meeting place for the Client Service booked at the predetermined date and time. This enables them to receive the Client Services from the Professional Tourist Guide or Tour Provider as indicated on the respective Professional Tourist Guide Profile or Guided Tour Page.
Once the Client Service has been completed, the User is invited to provide a review of the Professional Tourist Guide or Tour Provider through their back-office.
6.3 Setting rates
The Professional Tourist Guide or Tour Provider is able to set freely and at their discretion the rate for Client Services in euros, including VAT and all taxes applicable in their country.
The terms and conditions of Promotional Offers available on the MEETRIP Website, especially the duration, calculation and conditions of application, are determined at MEETRIP’s discretion only, about which the Professional Tourist Guide or Tour Provider will be duly informed when setting the rates of Client Services.
Payment is made by the User through Meetrip.com or using the Mobile Application when they make their booking. Any failure to pay will lead to the cancellation of the booking by MEETRIP.
ARTICLE 7 - CLIENT SERVICES AND OBLIGATIONS
7.1 Delivery of Client Services
The Professional Tourist Guide or Tour Provider is wholly responsible for the delivery of a Client Service to a User. MEETRIP serves exclusively as an intermediary between and means of connecting Professional Tourist Guides and Tour Providers and Users.
7.2 Obligations of the User concerning bookings
The User is obligated to:
- • Pay online the price of the tour or guide;
- • Turn up at the predetermined meeting point to receive the Client Service; if not, they shall be subject to a cancellation charge by default.
- • Receipt of the MEETRIP newsletter.
7.3 Cancellation or proposition of a replacement by the Professional Tourist Guide or Tour Provider for a Client Service booked on the MEETRIP Website or Mobile Application
In the case of a cancellation by the Professional Tourist Guide or Tour Provider before the date of the Client Service, MEETRIP will propose a replacement that the User is free to accept or decline. If they do not accept the replacement, they will receive a full refund.
In any event, the Professional Tourist Guide or Tour Provider who made the cancellation assumes all responsibility for the aftermath and consequences, direct or indirect, of their cancellation and their replacement, and MEETRIP can in no way be held responsible for losses related to the cancellation and/or replacement of the Professional Tourist Guide or Tour Provider.
7.4 User Cancellation of a Client Service booked on the MEETRIP Website or Mobile Application
In the case of a User cancellation of a Client Service over a week before the date of the Client Service, no cancellation charge will be payable by the User.
In the case of a User cancellation of a Client Service between a week and 48 hours before the date of the Client Service, MEETRIP will charge the User a cancellation charge to the sum of 25% of the price of the Client Service (without tax).
In these 2 cases, fees incurred by the Professional Tourist Guide or Tour Provider (such as museum tickets, entry passes, etc.), which are non-refundable, can claimed back from the User via the intermediary MEETRIP.
In the case of a User Cancellation of a Client Service less than 48 hours before the date of the Client Service, the User must pay MEETRIP 100% of the Client Service price. In this case, fees incurred by the Professional Tourist Guide or Tour Provider (such as museum tickets, entry passes, etc.), which are non-refundable, cannot under any circumstances claimed back from MEETRIP or from the User.
7.5 Cancellation of a Client Service booked on the Mobile Application by the Professional Tourist Guide
The Professional Tourist Guide, who receives a Client Service request from a User and is therefore shown as available on the Mobile Application, is not obliged to accept the request. However if they accept, they must meet the User within the allocated time. Therefore, in this case, the guide is no longer able to cancel the Client Service.
7.6 User Cancellation of a Client Service booked on the Mobile Application
The User, having booked a Client Service on the Mobile Application, can cancel their booking without charge during the 8 minutes following the Professional Tourist Guide’s acceptance of the request. After 8 minutes, the User will incur a cancellation charge to the sum of 15 minutes worth of the Client Service in question (at an hourly rate of approximately €70).
7.7 Justifiable grounds for cancellation
The User can request a full refund from MEETRIP of 100% of the price of the Client Service, even if they cancel less than a week before, but only in certain cases. The justifiable grounds for such a reimbursement are detailed below:
- • Illness (the User must therefore provide MEETRIP with a medical certificate)
- • Case of force majeure in accordance with applicable law
- • Accident or emergency (the User must therefore provide MEETRIP with justifying documentary evidence of the event (e.g. a bill, receipt or report).
The aforementioned cases in no way constitute an exhaustive list and function exclusively as examples. MEETRIP reserves the right to refuse a request if it is deemed unjustified or the justifying evidence given insufficient.
ARTICLE 8 - SECURITY AND PERSONAL DETAILS
Once they have made a Booking, the User will be able to access the corresponding invoice from the back-office of their Client Account.
MEETRIP issues invoices to the User in the name and on behalf of the Professional Tourist Guide or Tour Provider strictly as an authorised, intermediary representative. This means that the Professional Tourist Guide or Tour Provider maintains full responsibility as regards the content of invoices, their respective obligations and the appropriate application of VAT and other tax or invoicing regulations.
ARTICLE 9 - PERSONAL DETAILS COLLECTED BY MEETRIP
9.1 Personal details collected by MEETRIP
MEETRIP and the processing carried out by its intermediary are subject to a declaration to the French Data Protection Authority (CNIL). In the event of a request to open a Client Account or any other form of exchange with the User, MEETRIP collects personal details according to Law N°78-17 of 6 January 1978 (Law on Information Technology, Files and Civil Liberties). As regards a request to create a Client Account, the Form communicates personal details to MEETRIP for the sole purpose of offering its Intermediary Services. MEETRIP can neither assure Users access to Intermediary Services, nor respond to all other requests, if the User refuses to communicate certain requisite information or if the User communicates false information, such information being indispensable to business relations with Professional Tourist Guides and Tour Providers on the one hand, and Users on the other hand. As such, the User guarantees the veracity of the information they communicate to MEETRIP.
9.2 Rights of the User regarding their personal details
The User has the right to access, rectify and erase personal details concerning them, as well as the right to oppose, on legitimate grounds, the cession or communication of their details to third parties.
This right can be exercised by written request to MEETRIP - 16 boulevard Flandrin, 75116 Paris or by email at: firstname.lastname@example.org.
9.3 Cookies and targeted advertising system
MEETRIP automatically collects information on the User’s use of the Website, primarily by using cookies that follow their navigation of the Website. These cookies are digital identifiers transferred to the memory terminal of the User. They are used to facilitate the User’s navigation through the Website by enabling MEETRIP to recognise them and offer them a personalised and attractive navigation experience.
MEETRIP is also aware of the User’s existing navigation details on partner sites that allow the company to find out the last pages visited on their sites by the User. Users who do not wish to benefit from this form of targeted advertising can request to opt out using the following email address: email@example.com. Their request will then be processed by MEETRIP within 7 working days.
It is stated however that the Users will continue to see advertising displayed on the MEETRIP Website during their visits, the exception being that this advertising will not be targeted using navigation information or information from cookies.
The User can deactivate cookies and delete them using their browser settings.
ARTICLE 10 – PRIVACY STATEMENT CONCERNING PERSONAL INFORMATION OF USERS AND PROFESSIONAL TOURIST GUIDES
In creating an account with MEETRIP, Users and Professional tourist guides will be asked to provide personal information. We use this personal information to contact our Users, Professional Tourist Guides and Tour Providers should the need arise; to ensure accurate and correct financial transactions between Users, MEETRIP and Professional Tourist Guides and Tour Providers; and so that Professional Tourist Guides and Tour Providers may be found accurately and correctly with MEETRIP geolocation services.
Personal information shared by Users, Professional Tourist Guides and Tour Providers will not be shared with any non-affiliate, company, or partner without consent. Professional Tourist Guides connected to a partner organization (be it an association, institute, or company) will have their information shared with their respective partner organization, to ensure validity of certification and that the goals and professionalism of the organization are being upheld.
MEETRIP will request the following personal information from both users and professional tourist guides:
- • First and last name
- • Email address
- • Physical address
- • Telephone number
Payment and financial transactions completed on MEETRIP are handled by Mercanet, a secure financial management and reporting tool created by BNP Paribas S.A.; and Paypal.com, a global online payments system.
It is the policy of MEETRIP to ensure the maximum amount of privacy and safety for both users and professional tour guides. As such, MEETRIP reserves the right to moderate and alter or remove content detailing the personal information listed above; or any other information that may lead an individual to the personal information listed above. This right applies to:
- • A Professional Tourist Guide’s profile page
- • A Professional Tourist Guide’s guided tours
- • The internal messaging system available for clients and guides
ARTICLE 11 - DUE DILIGENCE REGARDING THE CONTENT AND BEHAVIOUR OF PROFESSIONAL TOURIST GUIDES AND TOUR PROVIDERS
11.1 Behaviour of the Professional Tourist Guide or Tour Provider regarding the fulfilment of their services
Professional Tourist Guides or Tour Providers are wholly responsible for the guided tours that they offer and hereby expressly acknowledge that they are aware of all the information related to countries presenting a risk (high or low) in terms of security and have, prior to any guided tour, taken all the necessary measures to preserve the security of the people to whom they offer their Client Services, as well as their own. The User acknowledges that they are aware of the recommendations, especially those of the Ministry of Foreign Affairs, regarding countries posing particular risks, are fully informed of these recommendations issued by the Ministry and are responsible for them to that effect.
11.2 Behaviour of the User regarding the publication of Content
Once the User has experienced a Client Service, the functionalities of the MEETRIP Website allow them to post comments about the corresponding Professional Tourist Guides or Tour Providers. Comments come under the definition of “Content”. The User is wholly responsible for their Content and thus recognises that the information they post is likely to be brought to Users’, Professional Tourist Guides’ or Tour Providers’ attention and the public’s attention in general. The User maintains to own the publication and usage rights to this Content or to have acquired them.
The User agrees:
11.3 Content posted by Users
The User gives MEETRIP the right to use, reproduce, adapt, modify, translate, post, distribute and present to the public any Content of any type known to the date that these Ts&Cs come into effect, on a global scale and for the legal duration of the intellectual property rights that they relate to. In this capacity, the User maintains to possess the entirety of the rights and powers necessary to grant such a licence.
11.4 Intellectual property rights to Content
The User gives MEETRIP the right to use, reproduce, adapt, modify, translate, post, distribute and present to the public any Content of any type known to the date that these Ts&Cs come into effect, on a global scale and for the legal duration of intellectual property rights they relate to. In this capacity, the User maintains to possess the entirety of the rights and powers necessary to grant such a licence.
11.5 Abuse notification and Content removal
The User is able to notify MEETRIP of any abuse of Content, a User, Professional Tourist Guide or Tour Provider by clicking “Report abuse”, as shown on the Website. MEETRIP reserves the right to remove any Content in the event the User does not respect the conditions mentioned above or for any other reason deemed necessary to protect its interests; MEETRIP can do this at any time and without prior warning to the User.
ARTICLE 12 - INTELLECTUAL PROPERTY RIGHTS TO THE MEETRIP WEBSITE
The MEETRIP Website and Mobile Application constitute a structure of intellectual material of all kinds, including text, images, sounds and logos.
Each of these elements is subject to intellectual property rights. These rights are the exclusive property of MEETRIP or have been subject to a complete or partial cession, or licence, by their author, beneficiary or a beneficiary of MEETRIP.
The present Ts&Cs do not authorise, in all or in part, the commercial reproduction, modification or use of the different intellectual elements of MEETRIP.
Any commercial reproduction, modification, adaptation, translation or use, in all or in part, publication licensing, transfer or sale, by whatever means, in all or in part, of the Website as well as the commercial name of the “MEETRIP” brand, is strictly forbidden, except by MEETRIP’s prior express written consent.
MEETRIP grants to the User a basic temporary user’s licence, limited to the instruments necessary to use the MEETRIP Website for intelligence purposes and/or to use Intermediary Services, with respect to the present conditions so established.
The User accepts, as a user of Intermediary Services, to use no brand, commercial name or logo of a company or organisation that might be confused with MEETRIP.
Any attempt at intrusion or piracy, as well as unauthorised commercial reproduction, modification or use, in all or in part, of the different intellectual elements of the Website, is forbidden and will render the author(s) liable to legal action.
ARTICLE 13 - RESPONSIBILITY AND INSURANCE
MEETRIP holds no responsibility for false or forged information communicated by the Professional Tourist Guide or Tour Provider to the User.
Each Professional Tourist Guide or Tour Provider hereby expressly maintains to possess all the necessary insurance for the fulfilment of the guided tours they offer to Users. MEETRIP reserves the right to request the provision of insurance certificates from any Professional Tourist Guide or Tour Provider without reserve. Any refusal by the Professional Tourist Guide or Tour Provider will lead to their immediate removal from the MEETRIP Website and Mobile Application. MEETRIP works exclusively as an intermediary and cannot be held responsible for issues with the insurance of a Professional Tourist Guide or Tour Provider. MEETRIP does not insure any tour guide, which remains under the complete control and responsibility of the Professional Tourist Guide or Tour Provider.
MEETRIP INFORMS THE USER, PROFESSIONAL TOURIST GUIDES AND TOUR PROVIDERS THAT EACH PROFESSIONAL TOURIST GUIDE AND TOUR PROVIDER IS FULLY RESPONSIBLE FOR SETTING THE PRICES FOR THEIR CLIENT SERVICES AND FULFILLING THE SERVICES THEY OFFER ON THE WEBSITE. MEETRIP CANNOT BE HELD RESPONSIBLE FOR THIS IN ANY WAY OR FOR ANY REASON.
MEETRIP is an intermediary that connects Users and Professional Tourist Guides or Tour Providers by way of an online platform. MEETRIP thus holds no responsibility in this regard, and as such, Professional Tourist Guides, Tour Providers and Users acknowledge full responsibility for deciding whether or not to establish contact. Professional Tourist Guides or Tour Providers assume all responsibility pertaining or supposedly pertaining to the use of the MEETRIP Website or Mobile Application. MEETRIP offers Users looking for Client Services information and a tool to help connect them with the Professional Tourist Guides and Tour Providers who provide them. MEETRIP does not itself supply any Client Services and does not take any responsibility for any Client Service. As a result, MEETRIP excludes liability for any type of damage, loss (including direct, indirect, consecutive, punitive, special loss or damages, etc.), any claim, request, any fees (including legal fees), any penalties and fines (including from third party) directly or indirectly linked to the relation between a User and a Professional Tourist Guide or Tour Provider, including but not exclusively for any action or omission of the User (including payment) and of the Professional Tourist Guide or Tour Provider, the content and consequences of (posting or distribution of) any comment, estimation or assessment about the Professional Tourist Guide or Tour Provider and the cancellation of the Client Account, Professional Tourist Guide or Tour Provider for any reason.
MEETRIP cannot be held responsible for false statements by a User, Professional Tourist Guide or Tour Provider, or for disrespect of regulations by the User, Professional Tourist Guide or Tour Provider. MEETRIP denies any responsibility for encounters, Client Services or any tour between Users or User(s) and Professional Tourist Guide(s) or Tour Provider(s), or regarding Professional Tourist Guides’ and/or Tour Providers’ use of Intermediary Services.
MEETRIP maintains that the content of the Website may contain technical inaccuracies, typography mistakes or omissions, and that this content can be modified or updated without notice.
MEETRIP keeps the Website updated but cannot guarantee, at any time, the accuracy and completeness of the information released.
MEETRIP cannot be held responsible for any potentially damaging consequences of the use of such information by Users, Professional Tourist Guides and Tour Providers.
MEETRIP provides no express or implicit guarantee, including but not limited to the question of continuity, performance and durability of Intermediary Services, the consistency and compliance of an Intermediary Service for a specific use, the quality or absence of defects in Intermediary Services, the exclusion and non-violation of laws and regulations or of these Ts&Cs of Intermediary Services by other Users, Professional Tourist Guides or Tour Providers.
The User acknowledges that they use Intermediary Services at their own risk. Intermediary Services are provided “as they are” and are accessible without guarantee of availability and regularity.
MEETRIP will endeavour to make such Intermediary Services available on a 24/7 basis, except in case of emergency or an event out of MEETRIP’s control, subject to maintenance periods, potential failures, technical hazards linked to the nature of the internet network, malevolent actions or any infringement of MEETRIP’s equipment or software programs.
The User is responsible for installing, using and maintaining the technical equipment necessary to access to MEETRIP, as well as their protection against any form of virus contamination or any other malevolent software or code. MEETRIP does not guarantee compatibility with any version of browser or configuration of the User’s terminal.
Hyperlinks may redirect towards other websites, other content or resources. MEETRIP holds no responsibility for other websites, content or resources in contravention of applicable legal conditions or regulations currently in force.
In case the Tour Provider acts as part of their tour within an organisation in the tourism sector (e.g. guiding agency, guiding association, incoming travel agency, business offering factory tours or leisure tours or tour operators), it is the legal entity that the Tour Provider represents that holds responsibility, not the Tour Provider as a natural person.
ARTICLE 14 - DURATION - TERMINATION
The registration to Intermediary Services takes effect from the moment the Client Account is created. The present Ts&Cs are of indeterminate duration, except in case of termination by the User or by MEETRIP, as defined hereinafter.
14.2 MEETRIP – Right to terminate
MEETRIP reserves the right to deactivate without notice any Client Account, in the following cases:
- • Disrespect of the present Ts&Cs by the User;
- • Complaints from one or more Users, Professional Tourist Guides or Tour Providers;
- • Violation of the Website’s integrity, fraud, counterfeit, intrusion or unauthorised maintenance of the computer system of the Website MEETRIP, this includes an attempt to do so;
- • If the User is seen to be acting contrary to MEETRIP’s interests.
If MEETRIP deactivates the Client Account of a User, their personal data will then be stored for a year following deactivation.
The former User can then exercise their right to access, rectification and opposition as stated by Law No. 78-17 of 6 January 1978 (Law on Information Technology, Files and Civil Liberties), modified in 2004, at any time by written request to MEETRIP - 16 boulevard Flandrin, 75116 Paris or MEETRIP’s email address: firstname.lastname@example.org.
MEETRIP reserves the right, at any time and without prior warning, to suspend, restrain or refuse a User access to Intermediary Services, as well as to modify, suspend or temporarily stop their use of the Website.
14.3 User’s right to terminate
Users can deactivate their Client Account at any time by written request. This action comes into effect after the completion of any Client Services they have already booked through MEETRIP and from the day MEETRIP receives said written request. This action is irreversible.
This right may be exercised by written request sent to MEETRIP via the above address.
ARTICLE 15 - APPLICABLE LAW AND OTHER PROVISIONS
15.1 Applicable Law and Language
THESE Ts&Cs ARE RULED BY FRENCH LAW.
In case of dispute, the only relevant court is that in the location of MEETRIP’s headquarters.
The original version of the present Ts&Cs in French may have been translated into other languages. The translated version of these Ts&Cs is established with MEETRIP’s written authorisation and agreement only and no one can claim any right to the translated version. In case of dispute regarding the content or interpretation of these Ts&Cs, or in case of conflict, ambiguity, inconsistency or differences between the French version and translated version, only the French version will prevail, its application being final and binding. The French version will be the version used in legal procedures, subject to mandatory provisions.
The cancellation of a statement included in these Ts&Cs does not constitute the cancellation of these Ts&Cs as a whole, for all that the statement may be considered decisive and substantial, and that its cancellation may cause the general balance of these Ts&Cs to be called into question. In case of cancellation of a statement that is considered non-substantial, MEETRIP commits to replacing it with an equivalent statement.
15.2 Modifications of the Terms and Conditions
MEETRIP maintains that it reserves the right to modify the terms, conditions and notices of the present Terms and Conditions at any time. It is thus advised that the Professional Tourist Guide or Tour Provider and User regularly consult the most recent version of the Terms and Conditions available on the Website. Any Professional Tourist Guide, Tour Provider or User who does not accept modifications made to the Website or Terms and Conditions by MEETRIP may not access or use the Website.